Terms of use

These terms apply to everyone who uses Signalmont: our website, the web app and the mobile apps. "We" and "us" means Signalmont. "Operator" means the property management company that invited you. By using Signalmont, you agree to these terms. If you don't agree, please don't use it.

Operators also sign a separate agreement with us. Where that agreement and these terms differ, the agreement governs the relationship between us and the operator.

Emergencies

Signalmont is not an emergency service and is not monitored around the clock. If there is fire, smoke, a gas smell, flooding that threatens safety, or someone is hurt, call 911 first, then follow your building's emergency instructions. Report it here afterwards.

Your account

• Accounts are by invitation from an operator.
• Keep your sign-in to yourself, and tell your operator or us straight away if you think someone else has used it.
• You are responsible for what is done with your account, unless it was used without your permission and you told us promptly.
• Your operator can change your access or close your account, for example when you move out or leave the job.

Your tenancy and your operator

Your lease or employment is between you and your operator, not with us. Signalmont is a tool your operator uses; it doesn't change your rights or obligations under your lease, your employment, or landlord and tenant law in your province. Questions about repairs, rent or your unit go to your operator.

What you submit

• Describe issues honestly and include what someone needs to fix them. Don't upload photos of other people without their permission.
• You keep ownership of what you submit. You give us permission to store, process and show it to the people who need it, only to provide the service to your operator.
• Your operator may edit or remove content that is abusive, unsafe or unrelated to the building.

Acceptable use

Don't use Signalmont to:

• harass, threaten or discriminate against anyone;
• submit false reports or impersonate someone else;
• see information that isn't yours, or try to get around access controls;
• probe, scan or overload the service, or copy it with automated tools, except as we allow in writing;
• break the law.

We may suspend accounts that do, and we'll tell the operator.

Automated suggestions

Signalmont uses software, including AI models, to suggest a category, a severity and who should handle each request, and to draft recommendations for staff. To get a request to someone quickly, the category, severity and routing are applied automatically; a safety check for hazards such as gas or flooding runs first and can only make a request more urgent. Suggestions can be wrong. Operator staff can see and change every one, and remain responsible for decisions about repairs and buildings.

Privacy

How we handle personal information is described in our privacy policy.

Availability and changes

We work to keep Signalmont available and to fix problems quickly, but we can't promise it will always be available or free of errors. We may change or improve features over time. If a change takes away something important to you, we'll tell you ahead of time where we reasonably can.

Third-party services

Signing in with Google or Apple, text messages and push notifications rely on other companies' services, which have their own terms. Your operator may also connect Signalmont to its own systems, such as a CRM or accounting system; those systems are the operator's responsibility.

Ending your use

You can stop using Signalmont and delete your account at any time from your profile. Your operator can also end your access. What happens to your information afterwards is described in the privacy policy.

Disclaimers and liability

To the extent the law allows, Signalmont is provided "as is", and we are not liable for indirect or consequential losses, or for losses caused by an operator, a vendor, or information someone else submitted. Nothing in these terms limits rights you have under consumer protection law that can't be waived.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, unless the law of the province where you live says otherwise.

Changes to these terms

We'll update the date at the top when these terms change, and tell you in the app or by email before a significant change takes effect. If you keep using Signalmont after that, the new terms apply.

Contact

Questions about these terms: hello@signalmont.com. Privacy questions: privacy@signalmont.com.